Refund Policy

Refund Policy

Last Updated: August 27, 2026

1. General Policy: All Sales Are Final Due to the digital nature of our products and the immediate access provided to our proprietary algorithms upon purchase, Drago EA enforces a strict “No Refund” policy. Once a digital product (e.g., Expert Advisor .ex4 or .ex5 file) has been downloaded or a license key has been activated, the sale is final. By completing your purchase on dragoea.com/, you acknowledge and agree to this policy.

2. Non-Refundable Scenarios To ensure absolute clarity, we do not issue refunds under any of the following circumstances:

  • Trading Performance: You experienced trading losses or the software did not meet your profitability expectations. (Market conditions change, and no system wins 100% of the time).

  • Change of Mind: You simply changed your mind, purchased the wrong product by mistake, or no longer wish to use the software.

  • Lack of Knowledge: You do not know how to install the software, use MetaTrader, or rent a VPS. (We provide setup instructions, but basic trading platform knowledge is expected).

  • Incompatibility: You purchased the software for an unsupported platform (e.g., buying an MT5 EA but only having an MT4 account) or your chosen broker does not allow algorithmic trading.

3. Exceptions for Technical Defects The only exception to our strictly non-refundable policy is if the software is verifiably defective and completely fails to operate on a standard, supported MetaTrader terminal.

  • If you encounter a fatal error (e.g., the EA will not attach to the chart at all due to a coding bug), you must contact our technical support team at support@dragoea.com within 14 days of your purchase.

  • You must provide sufficient evidence, including screenshots and MetaTrader “Journal” logs.

  • Our team will first attempt to resolve the issue. If the technical defect cannot be fixed by our developers, we will issue a replacement or a full refund at our sole discretion.

4. Chargebacks and Payment Disputes Any attempt to bypass this policy by filing a fraudulent chargeback or dispute with your credit card company, PayPal, or other payment processor will be taken seriously. Filing a chargeback for a digitally delivered and accessed product is considered theft. In the event of a chargeback, your software license will be permanently deactivated immediately, and you will be banned from future purchases at dragoea.com/.